Giving you a good service
| Commitment | Quarter 2 (July - September 2022) | Change from Quarter 1 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 88% | 91% | -3% | -1% |
| 13. We will give you a final decision on your complaint as soon as we can | 44% | 78% | -4% | 10% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 65% | 89% | 2% | 4% |
| 15. We will look after the information you give us. | N/A | N/A | N/A | N/A |
| Overall section score | 66% | 86% | -2% | 4% |