Giving you a good service
| Commitment | Quarter 3 (October - December 2022) | Change from Quarter 2 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 90% | 90% | 2% | -1% |
| 13. We will give you a final decision on your complaint as soon as we can | 47% | 79% | 3% | 1% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 67% | 85% | 2% | -4% |
| 15. We will look after the information you give us. | N/A | N/A | N/A | N/A |
| Overall section score | 68% | 85% | 2% | -1% |