Giving you the information you need
| Commitment | Quarter 4 (January - March 2023) | Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we Investigate feedback | Complainant feedback | Organisations we Investigate feedback | |
| 1. We will explain our role and what we can and cannot do | 79% | 87% | 0% | 2% |
| 2. We will explain how we handle complaints and what information we need from you | 82% | 83% | 2% | 1% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 78% | N/A | 0% | N/A |
| 4. We will keep you regularly updated on our progress with your complaint | 78% | 86% | -2% | 4% |
| Overall section score | 79% | 85% | 0% | 2% |