Corporate publications

Performance against our Service Charter 2021/22 Quarter 3 (October to December)

4 March 2022

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2021.

A letter to the Secretary of State for Health and Social Care, Sajid Javid, about Continuing Healthcare

1 March 2022

Rob Behrens wrote to the Secretary of State for Health & Social Care, Sajid Javid, about the move from Clinical Commissioning Groups (CCGs) to Integrated Care Systems (ICSs).

Corporate publications

Performance against our Service Charter 2021/22 Quarter 2 (July to September)

27 January 2022

Corporate publications

Performance against our Service Charter 2021/22 Quarter 1 (April to June)

4 October 2021

Corporate publications

Performance against our Service Charter 2020/21 Quarter 4 (January to March)

28 September 2021

Corporate publications

Annual Report and Accounts 2020-2021

19 July 2021

Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

The Art of the Ombudsman: Leadership through international crisis

27 May 2021

This report shares the results of a survey carried out among the international Ombudsman community to find out what leadership challenges they were facing as a result of the COVID-19 pandemic and other crises.

Corporate publications

Continuing Healthcare Report - Cover image

Report on NHS Complaint Standards consultation

24 March 2021

This report captures the responses to the public consultation on the Complaint Standards for the NHS and explains what we have done in response to the feedback.

Corporate publications

Annual Report and Accounts 2019-20

20 July 2020

Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.

Corporate publications

A letter to the Chancellor of the Duchy of Lancaster, Michael Gove, about a Government inquiry into Covid-19

1 July 2020

Rob Behrens wrote to the Chancellor of the Duchy of Lancaster, Michael Gove, to ask about the Government's plans for an inquiry into the handling of the Covid-19 pandemic.

Corporate publications

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