Reports about NHS

A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged

8 December 2015

This report explains the findings of our research, highlights the issues we have identified, and sets out the action we believe needs to be taken to improve the quality of NHS investigations.

Reports about NHS

Complaints about acute trusts 2014-15

15 October 2015

This report details the information we have collected about complaints involving acute trusts in England in 2014‑15.

Reports about NHS

Dying without dignity

20 May 2015

End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman

Reports about NHS

What does our work say about NHS dental charging

21 January 2015

This report highlights the confusion surrounding NHS dental charges and is illustrated by summaries from our casework.

Reports about NHS

My expectations for raising concerns and complaints

18 November 2014

This vision aims to align the health and social care sector on what good looks like from the user perspective when raising concerns and complaints about health and social care.

Reports about NHS

Review of the Health Service Ombudsman’s approach to complaints that NHS service failure led to avoidable death

13 July 2014

This review by Baroness Fritchie, DBE looks at how we respond to some of the most serious complaints we receive.

Reports about NHS

An avoidable death of a three-year-old child from sepsis

25 June 2014

An investigation into a complaint from Mr and Mrs Morrish about The Cricketfield Surgery, NHS Direct, Devon Doctors Ltd, South Devon Healthcare NHS Foundation Trust and NHS Devon Plymouth and Torbay Cluster

Reports about NHS

Report by the Health Service Ombudsman for England and the Local Government Ombudsman on a joint investigation into a complaint made by Mr D

27 May 2014

This is the final report on the investigation into Mr D’s complaint about NHS Plymouth Primary Care Trust (the PCT) and Plymouth Council (the Council).

Reports about NHS

Investigation reports concerning the University Hospitals of Morecambe Bay NHS Foundation Trust

27 February 2014

The investigations in this report follow the avoidable death of a baby.

Reports about NHS

Midwifery supervision and regulation: A report by the Health Service Ombudsman of an investigation into a complaint from Ms Q and Mr R

10 December 2013

This is one of three complaints we are publishing which deal with midwifery supervision and regulation under the SHA.

Reports about NHS

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