Reports about NHS

Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2010-11

18 October 2011

Listening to patients is the key to good complaint handling. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. This report highlights some of the ways we will be working with the NHS to help achieve this.

Reports about NHS

Care and compassion

14 February 2011

This is a report of ten investigations into complaints made to us about the standard of care provided to older people by the NHS

Reports about NHS

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