Reports about NHS

Midwifery supervision and regulation: recommendations for change

10 December 2013

This report follows the completion of three investigations into complaints from three families, all of which related to local midwifery supervision and regulation.

Reports about NHS

Midwifery supervision and regulation: A report by the Health Service Ombudsman of an investigation into a complaint from Mr M

10 December 2013

This is one of three complaints we are publishing which deal with midwifery supervision and regulation under the SHA.

Reports about NHS

Midwifery supervision and regulation: A report by the Health Service Ombudsman of an investigation into a complaint from Mr L

10 December 2013

This is one of three complaints we are publishing which deal with midwifery supervision and regulation under the SHA.

Reports about NHS

Care and treatment in a care home

30 November 2013

A report by the Health Service Ombudsman and the Local Government Ombudsman on a joint investigation

Reports about NHS

Hospital fails to diagnose breast cancer

23 October 2013

A report into how a hospital failed to diagnose breast cancer.

Reports about NHS

Time to act: Severe sepsis: rapid diagnosis and treatment saves lives

12 September 2013

This is our first clinical report. It focuses on ten complaints we investigated about patients with severe sepsis who did not receive the treatment they urgently needed.

Reports about NHS

Designing good together: transforming hospital complaint handling

25 August 2013

This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two–day workshop on the NHS Hospital complaints system.

Reports about NHS

Report by the Health Service Ombudsman for England of an investigation into a complaint made by Mr and Mrs M

20 May 2013

This report is about a young woman with physical and learning disabilities who sadly died in January 2009.

Reports about NHS

The NHS hospital complaints system: A case for urgent treatment?

29 April 2013

The NHS provides a great service for thousands of people every day. But sometimes things go wrong. When this happens, how people and organisations deal with it determines whether confidence and trust in the service has been restored.

Reports about NHS

Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2011-12

8 November 2012

Good complaint handling means listening to patients. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. In this report we highlight some of the ways we will be working with the NHS to help achieve this.

Reports about NHS

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