April 2014 performance statistics

 April 2014April to April 2014/15April to April 2013/14
All enquiries received2,0132,0132,524
Assessments: enquiries we take a closer look at565565642
Ongoing NHS investigations1,5871,587470
Ongoing Parliamentary investigations463463106
Total completed health investigations26226217
Total completed Parliamentary investigations51513
Total investigations completed31331320

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.