October 2014 performance statistics

We are only half-way through the year and we have already completed more investigations than we did for the whole of last year.

 October 2014April to October 2014/15April to October 2013/14
All enquiries received2,64015,91517,027
Assessments: enquiries we take a closer look at6094,1054,369
Ongoing NHS investigations1,6101,6101,332
Ongoing Parliamentary investigations524524379
Total completed health investigations2521,813505
Total completed Parliamentary investigations75429149
Total investigations completed3272,242654

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.