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April to June 2017 performance statistics

  April to June 2016 April to June 2017
All enquiries received 7,815 5,105
Assessments: enquiries we take a closer look at (closed or passed on) 2,409 1,952
Ongoing NHS investigations (open at end of quarter, including in queue) 1,989 1,353
Ongoing Parliamentary investigations (open at end of quarter, including in queue) 300 179
Total completed health investigations 922 778
Total completed Parliamentary investigations 142 122
Total investigations completed 1,064 900

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. At this stage we look at the length of time since the customer became aware of events and the availability of a legal remedy. We accept complaints  for investigation if it appears there may be an outstanding injustice due to service failure or maladministration.