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January to March 2019 performance statistics

Graphic highlighting data from the chart in the main table
  January to March 2018 January to March 2019
All enquiries received 7,688 8,284
Assessments: enquiries we take a closer look at (closed or passed on) 1,771 1,894
Ongoing NHS investigations (open at end of the quarter, including in queue) 1,315 893
Ongoing Parliamentary investigations (open at end of the quarter, including in queue) 108 86
Total completed health investigations 370 435
Total completed Parliamentary investigations 42 27
Total investigations completed 412 462

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.