July to September 2022 performance statistics

Graphic highlighting data from the chart in the main table
  • We received 8,775 enquiries, which was 7.7% less than this time last year.
  • We completed 155 detailed investigations, 22 more detailed investigations compared to the same time period last year.

 

July to September 2021July to September 2022
All enquiries received9,507   
 
8,875
Decided following primary investigation (closed)

1,557
 

2,107
Ongoing NHS investigations (open at end of the quarter, including in queue)465  447
Ongoing parliamentary investigations (open at end of the quarter, including in queue)67  75
Total detailed health investigations completed106 131
Total detailed parliamentary investigations completed27    24
 
Total investigations completed133    155

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Primary investigations

Primary investigations are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.

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