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July to September 2018 performance statistics

Graphic highlighting data from the chart in the main table
  July to September 2017 July to September 2018
All enquiries received 8,657 6,916
Assessments: enquiries we take a closer look at (closed or passed on) 1,964 1,871
Ongoing NHS investigations (open at end of the quarter, including in queue) 1,331 1,195
Ongoing Parliamentary investigations (open at end of the quarter, including in queue) 138 87
Total completed health investigations 724 418
Total completed Parliamentary investigations 100 28
Total investigations completed 824 446

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.