May 2017 performance statistics

Graphic highlighting data from the chart in the main table
 May 2017Apr to May 2017Apr to May 2016
All enquiries received2,6774,9265,105
Assessments: enquiries we take a closer look at7081,2701,254
Ongoing NHS investigations1,4081,4082,000
Ongoing Parliamentary investigations186186292
Total completed health investigations251484593
Total completed Parliamentary investigations378487
Total investigations completed288568680

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.